Returns and Exchanges

Bvba Fake Love Swimwear
Museumstraat 23
2000 Antwerpen, Belgium

BE 0719 615 284

Tel.: + 32 3 289 40 88 e-mail: [email protected]

UNTIL WHEN CAN I RETURN PURCHASED ITEMS?

Purchased items must be returned or exchanged within 14 days of delivery. Returns and exchanges are no longer possible after this period.

ARE THERE CONDITIONS REGARDING ITEM RETURNS?

  • The following conditions apply to exchanges or returns:
  • Returns only via DHL return form and within 14 days of delivery.
  • Clothing should not have been worn or washed.
  • There should be no signs of food stains, make-up, body odors or cigarette smoke on the items.
  • No attempts should have been made to repair defects.
  • The original tickets and labels should still be attached to the item.
  • The item should be in its original packaging.
  • Shipment risks and charges for returns lie with the purchaser. Bvba Fake Love Swimwear advises customers to send returned items by registered post.
  • Returns with insufficient postage or where no postage has been paid will not be accepted by bvba Fake Love Swimwear.
  • In the case of product and/or delivery errors, the return charges will be paid by bvba Fake Love Swimwear. These will be subsequently reimbursed.
  • Product and/or delivery errors should be reported to bvba Fake love Swimwear, including a description, within 3 days of delivery.
  • If those exchange and returns conditions are not met, bvba Fake Love Swimwear retain the right to return shipments to you and to charge on the delivery costs. 


WHAT IS THE EXCHANGE OR RETURNS PROCEDURE?

You would like to return an article? Please follow the following 4 steps:

  1. Check the items you want to return on the Return Form and select the reason for the return.
  2. Then you simply put the Return Form in the package for the undamaged and possibly original packed goods. Close the package carefully and attach the return sticker label from the Return Form to the outside of the box.
  3. You may deliver your parcel in one of the DHL Delivery Points or a DHL parcel box. You can find a location near you via the location search on www.dhl.com.
  4. As soon as your return has been received and processed, you will receive a confirmation e-mail. The value of the goods will then be refunded to you within 14 days using the original payment method.


HOW CAN I TRACK MY RETURNS?

You can easily track the status of your returns easily on track & trace code of DHL provided at a DHL service point. 

WHEN WILL THE PURCHASE PRICE BE REIMBURSED?

Following receipt of the returns, the purchase price and delivery charges (not including the costs of return), will be deposited in your account within 14 days.

WHAT ABOUT SHIPMENT COSTS FOR EXCHANGES?

If you exchange an item, bvba Fake Love Swimwear will pay for the exchanged item’s delivery charges,

CAN I ALSO RETURN SALE ITEMS?

No, this is not possible. Items on reduced price cannot be returned or exchanged.

I HAVE LOST MY RETURNS NOTE AND I WANT TO RETURN AN ITEM. WHAT SHOULD I DO?

Please contact customer services by sending an e-mail, including your order number to [email protected]